1. Who is running this. This giveaway (the Promotion) is run by Holy Grail Haircare, 851 Victoria Street, Hamilton Central, Hamilton, 3204, New Zealand, trading as Holy Grail Haircare (Holy Grail, we, us).

2. Who can enter. To enter you must:

• be aged 18 or over
• live in New Zealand and have a New Zealand delivery address
• have a genuine personal Instagram or Facebook account

You can't enter if you are an employee, director or contractor of Holy Grail Haircare, a supplier or brand partner involved in the Promotion, or an immediate family member of any of them. Business accounts, fake accounts, duplicate accounts and bots can't enter.

3. Promotion period. The Promotion opens at 9:00am on Thursday 12 November 2026 and closes at 11:59pm on Wednesday 25 November 2026, New Zealand time. Entries outside this period don't count.

4. How to enter. Comment on the pinned giveaway post on Holy Grail's Instagram account or Facebook page, answering the question: "Which product or brand is your Holy Grail?"

• Only comments on the pinned giveaway post count. Comments on other posts, Stories, Reels or ads, and direct messages, don't.
• You can enter once on each platform. If you enter on both, you have two entries in the draw.
• Any comment from an eligible entrant counts as an entry. We may remove comments that are offensive, unlawful or spam, and those entries won't count.
• Tagging a friend doesn't enter that friend. They need to comment themselves.
• You don't need to like, share, follow or tag anyone to enter, and you don't need to buy anything.

5. The prize. There is one prize: a Holy Grail Haircare pack valued at $500, based on Holy Grail Haircare's selling prices on Thursday 12 November 2026. Holy Grail Haircare chooses the contents and may keep them secret until the winner is announced. The prize can't be exchanged, transferred or redeemed for cash. If an item is unavailable, we may replace it with an item of similar value. We deliver the prize free to a New Zealand address.

6. Choosing the winner. After the Promotion closes, we draw one winner at random from all valid entries on Thursday 26 November 2026. The draw is recorded. We contact the winner by direct message or by replying to their comment within 2 working days of the draw. If the winner doesn't reply within 7 days, or isn't eligible, we may draw another winner. Each person can win only once.

7. Announcing the winner. We aim to announce the winner's name or username on our Instagram and Facebook pages on Friday 27 November 2026. If you would rather not be named, tell us when we contact you.

8. Your personal information. We collect your public username and comment. If you win, we also collect your name, delivery address and phone number. We use this only to run the Promotion, contact the winner and deliver the prize. We don't add you to a marketing list unless you agree separately. We keep the entry records for 3 months, then delete them. You can ask to see or correct your information by emailing customercare@holygrailhaircare.co.nz. Read our privacy policy here.

9. Social media platforms. This Promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook or Meta. You release Meta from any claims connected with the Promotion. Questions and complaints about the Promotion go to us, not to Meta. You must follow the platform's terms of use when you enter.

10. General. If something outside our control stops the Promotion running as planned, we may change or cancel it, and we'll say so on the pinned posts. We aren't responsible for entries that are lost, late or affected by technical problems outside our control. Nothing in these terms limits your rights under New Zealand consumer law. These terms are governed by New Zealand law. By entering, you agree to them.