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Privacy Policy

Introduction

Holy Grail Haircare (we, us or our) is committed to protecting all personal information you provide us in accordance with the requirements of the Privacy Act 1993 (the Act).

This page sets out our policies in respect of the collection, use, disclosure and protection of any information we receive from your use of the Holy Grail Haircare website at https:// holygrailhaircare.co.nz and any other affiliated platform that we may introduce from time to time. By using the Holy Grail Haircare website, you are deemed to have read, and agree to be bound by, this Privacy Policy.

This policy does not limit or exclude any of your rights under the Act.

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Collection of Personal Information

We collect personal information about you (such as your name, address, telephone number, email address and internet protocol (IP) address) through your use of the Holy Grail Haircare website, including when you register on the Holy Grail Haircare website or through any communications you have with us.

Any third party that we use to process payments for purchases made through the Holy Grail Haircare website may also collect your personal information. Please refer to the relevant third party's privacy policy for further details.

We may also collect information about how you access and use the Holy Grail Haircare website to improve the Holy Grail Haircare website and monitor traffic.

Use and Disclosure of Personal Information

We may use your personal information:

to verify your identity;
to provide you with products and services;
to send you information about products, services and promotions that may be of interest to you;
to administer your account;
to monitor activity on the Holy Grail Haircare website;
to protect the security and integrity of the Holy Grail Haircare website and our business;
to enforce or apply our terms and conditions;
to bill you and to collect money that you owe us, including authorising and processing credit card transactions;
to communicate with you in relation to the Holy Grail Haircare website and our products and services; and
for any other use that you authorise.

We may provide your personal information:

to our related companies;
to any debt collection agencies;
to recover any money you owe to us and to exercise any rights we may have against you;
to any payment processing organisations;
to any parties that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we consider necessary in providing you access to the Holy Grail Haircare website;
to any person that can require us to supply your personal information (e.g. regulatory authority);
where such disclosure is required or permitted by law under the Act or otherwise; and
to any person authorised by you.

We will not sell or rent your personal information to third parties, unless you authorise us to do so.

Personal information will be retained only for as long as is necessary to fulfil the purposes for which the information was collected (including any time that we are required by law to retain such information).

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Storage of Personal Information

Any personal information you provide to us will be collected and stored by us on the cloud server in data centres located in New Zealand and/or Australia.

Access and Correction

You are entitled to access and correct your information at any time by contacting us or viewing your details on your account page.

Password

You are responsible for all actions taken with your user name, email address and password. Please do not disclose these details to any third party. If you choose to share your user name, email address or password or any other information with a third party, then you are responsible for all actions taken with this information.

It is important for you to protect against unauthorised access to your password and to your computer. You should ensure that you logout when you have finished visiting the Holy Grail Haircare website.

Cookies

We may set and access cookies on your computer. Cookies are text files that identify your computer to our server, so that when you visit the Holy Grail Haircare website again, the cookie will identify your computer to our web server. This allows us to improve the speed and reliability of the Holy Grail Haircare website and provide you with a better service. You can disable cookies by changing your Internet browser settings. However, if you do not enable cookies, the Holy Grail Haircare website may not function as intended.

Email Communications

If you are registered on the Holy Grail Haircare website, you may receive emails from us regarding products, services and promotions that may be of interest to you. You can opt out of these emails at any time.

Security

We will take all reasonable steps to keep your personal information secure and prevent unauthorised access or disclosure. However, we cannot prevent, and are not responsible for, interception or "hacking" of information transmitted through the Holy Grail Haircare website by unauthorised third parties. Accordingly, any information you provide us is transmitted at your own risk.

Links to External Websites

The Holy Grail Haircare website may contain links to external websites. We recommend that you check the privacy policies of websites you choose to link to from Holy Grail Haircare website so that you can understand how those websites collect, use and share information. We are not responsible for the privacy policies or other content on websites linked from the Holy Grail Haircare website.

Statistics

We may collect statistics about your use of the Holy Grail Haircare website to improve the Holy Grail Haircare website and monitor traffic. Such collection does not identify individual users and does not result in personal information being collected or stored about you.

Updates

We may update or modify this Privacy Policy at any time without prior notice. By continuing to use the Holy Grail Haircare website, you accept this Privacy Policy as it applies from time to time. For this reason, we encourage you to review this Privacy Policy regularly.

Contact

If you have any questions regarding this Privacy Policy, please use the contact page here.

Payment processing

Payments are processed through the secure Windcave Payment Express system. Any credit card details stored for recurring payments are done so on the Windcave system. No credit card information is stored by us and we are PCI compliant. Payments must be received prior to orders being shipped
Payment Security is managed through Windcave for mutual security. Encryption protection is managed with an SSL (Secure Socket Layer) certificate, industry standard 128bit encryption software.